Birddogs Return & Refund Policy
Returns Eligibility and Time Frame
At Birddogs, you may return eligible products within 30 days from the date your order is delivered. To qualify for a return, items must comply with specific conditions outlined below. Requests made after the 30-day window will generally not be accepted.
Return Conditions
Products returned to Birddogs must:
- Be unused and in their original condition
- Include all original packaging, accessories, parts, and materials
- Not show signs of damage caused by improper use or handling
Items failing to meet these conditions may be denied return eligibility.
Non-Returnable Items
The following products cannot be returned to Birddogs:
- Customized or personalized products
- Digital products and downloadable content
- Clearance or final-sale merchandise
- Products that have been used, installed, modified, or damaged
- Gift cards
Refund Process
Once Birddogs receives and inspects your returned item, you will be notified if the return is approved. Approved refunds will be issued back to your original payment method.
Please allow 5-10 business days for the refund to be processed, which may vary depending on your financial institution or payment provider.
Damaged or Incorrect Orders
If your order from Birddogs arrives damaged, defective, incomplete, or includes an incorrect item, please keep the affected product and all original packaging. Contact us promptly at paulajulio1590@hotmail.com while the issue is being reviewed.
Return Shipping Costs
Return shipping expenses are generally the customer’s responsibility unless the return is due to a verified product defect or an error on Birddogs' part in fulfillment. In such cases, Birddogs will cover the return shipping costs.